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Privacy Policy
PRIVACY STATEMENT
INFORMATION COLLECTION AND USE
Ecstatic Hearts is the sole owner of the personal information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. Ecstatic Hearts collects information from our users at several different points on our website.
REGISTRATION
In order to use parts of this website, a user must first complete the registration form. During registration, a user is required to give their contact information (such as name and email address). This information is used to contact the user about the services on our site for which they have expressed interest. It is optional for the user to provide demographic information (such as income level and gender), and unique identifiers (such as social security number), but encouraged so we can provide a more personalized experience and more relevant information on our site.
ORDERS
Our vendor partners may request information from the customer on an order form. Here a customer must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill customer’s orders. If they have trouble processing an order, this contact information is used to get in touch with the user.
COOKIES
A cookie is a piece of data stored on the user’s hard drive containing information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our site. Once the user closes their browser, the cookie simply terminates. For instance, by setting a cookie on our site, the user would not have to log in a password more than once, thereby saving time while on our site. If a user rejects the cookie, they may still use our site. The only drawback to this is that the user will be limited in some areas of our site. For example, the user will not be able to participate in any of our Sweepstakes, Contests or Drawings that take place. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site.
Some of our business partners may use cookies on our site (for example, advertisers). However, we have no access to or control over these cookies.
LOG FILES
We use IP addresses to analyze trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.
SHARING
We may share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person.
For any items we process, we use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes. Vendors who supply products to customers through our site may have different privacy policies.
We may partner with another party to provide additional specific services. When the user signs up for these services, we will share names or other contact information that is necessary for the third party to provide these services. These parties are not allowed to use the personally identifiable information except for the purpose of providing these services.
LINKS
This website contains links to other sites. Please be aware that we, Ecstatic Hearts, are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.
NEWSLETTER
If a user wishes to subscribe to any of our personalized programs such as Tip of the Week or Taste of Tantra Series that sends messages directly to you, we ask for the relevant contact information.
SURVEYS & CONTESTS
From time-to-time, our site may request information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and the user, therefore, has a choice whether or not to disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.
TELL-A-FRIEND
If a user elects to use our referral service for informing a friend about our site, we ask them for the friend’s name and email address. Ecstatic Hearts may automatically send the friend a one-time email inviting them to visit the site. Ecstatic Hearts stores this information for the sole purpose of sending this one-time email. The friend may contact Ecstatic Hearts at EcstaticHearts.com to request the removal of this information from their database. In addition, if a customer uses the reminder program to record their or their friend’s birthday or special event, Ecstatic Hearts may choose to use this information to send an annual birthday or appropriate event greeting. The customer may remove this information from their profile at any time and the friend will have the option on the message sent to remove this information from Ecstatic Hearts’ database.
SECURITY
This website takes every precaution to protect our users’ information. When users submit sensitive information via the website, your information is protected both online and off-line.
Currently, we do not ask for nor record sensitive information (such as credit card number and/or social security number). All information we do have is encrypted and is protected with the best encryption software in the industry: SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just ‘surfing’. To learn more about SSL, follow this link https://www.digicert.com
While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users’ information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Our employees must use password-protected screen-savers when they leave their desk. When they return, they must re-enter their password to re-gain access to your information. Furthermore, ALL employees are kept up-to-date on our security and privacy practices. Every quarter, as well as any time new policies, are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our customers’ information is protected. Finally, the servers that we store personally identifiable information on are kept in a secure environment, behind a locked cage.
If you have any questions about the security at our website, you can send an email to tantra@ecstatichearts.com
SPECIAL OFFERS
We send all new members a welcoming email to verify password and username. Established members may occasionally receive information on products, services, and special deals. Out of respect for the privacy of our users, we present the option to not receive these types of communications. Please see our choice and opt-out section below.
SITE AND SERVICE UPDATES
We may also send the user site and service announcement updates. Members are not able to un-subscribe from rare service announcements, which contain important information about the service. We may communicate with the user to provide requested services and in regards to issues relating to their account via email or phone.
CORRECTION/UPDATING PERSONAL INFORMATION
If a user’s personally identifiable information changes (such as your zip code), or if a user no longer desires our service, we will provide a way to correct, update or remove that user’s personal data provided to us. This can usually be done at the member information page or by emailing our Customer Support. In addition, we will offer the option on all customized e-mails of removing one's name from that distribution list.
CHOICE/OPT-OUT
Our users are given the opportunity to ‘opt-out’ of having their information used for purposes not directly related to our site at the point where we ask for the information. For example, when registering, a customer has the option of choosing not to receive any of the special programs like forget-me-nots offered to them.
Users who no longer wish to receive our updates or promotional materials from our partners may usually opt-out of receiving these communications by replying to them and typing unsubscribe in the subject line of their email. If any of our partners do not allow one to unsubscribe, please email us at support@ecstatichearts.com.
SERVICE PROVIDERS
We may employ third party companies and individuals to facilitate our website ("Service Providers"), to provide the website on our behalf, to perform website-related services or to assist us in analyzing how our website is used.
These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Analytics
We may use third-party Service Providers to monitor and analyze the use of our website.
GOOGLE ANALYTICS
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our website. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.
You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.
For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en
NOTIFICATION OF CHANGES
If we decide to change our privacy policy, we will post a notice and link to those changes on our Homepage so our users are always aware of what information we collect, how we use it, and under circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by way of an email. Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.
CONTACT US
If you have any questions about this Privacy Policy, please contact us:
By email: privacy@ecstatichearts.com
By visiting this page on our website:
https://www.ecstatichearts.com/contact